Shipping policy
Effective Date: August 12, 2026
Welcome to trendivamart.com. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store. By placing an order with us, you agree to the terms and conditions described below.
1. About Our Store
Store Name: trendivamart.com
Email: trendivamart939@gmail.com
Phone: 9749166939
Business Address: PASCHIM BAUKHOLA, CHANDIBARI, MINAKHAN, NORTH 24 PARGANAS, West Bengal
PIN Code: 743502
Business Category: Electronics
GSTIN: 19IHKPM0554C1Z9
At trendivamart.com, we aim to provide customers with a convenient and reliable shopping experience for electronics and related products. We carefully process orders and work with delivery partners to ensure products reach customers safely and within the estimated delivery period.
2. Order Processing
Orders are normally processed after successful order confirmation.
Most orders are prepared for dispatch within 1–3 business days. Orders placed on Sundays, public holidays, or during promotional periods may require additional processing time.
Before dispatch, we may verify certain order details, particularly for Cash on Delivery orders. If we are unable to confirm the information provided, the order may be delayed or cancelled.
Once your order has been dispatched, you may receive shipping or tracking information through the contact details provided during checkout.
3. Estimated Delivery Time
The estimated delivery time is generally:
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West Bengal: Approximately 2–5 business days
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Other parts of India: Approximately 4–8 business days
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Remote or difficult-to-service locations: Approximately 7–12 business days
These are estimated timelines and are not guaranteed delivery dates.
Delivery times can vary depending on the customer's location, courier availability, weather conditions, transportation delays, public holidays, seasonal demand, and other circumstances beyond our reasonable control.
4. Shipping Coverage
We aim to deliver products to serviceable locations across India. However, delivery availability depends on the courier network and the specific PIN code entered during checkout.
If a particular location is not serviceable, we may contact the customer to discuss an alternative delivery address or cancel and refund the order where applicable.
Certain remote locations may require additional delivery time.
5. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout or communicated to the customer before order confirmation.
From time to time, trendivamart.com may offer promotional free-shipping campaigns. The eligibility requirements for such offers will be displayed on the website or promotional material.
Unless specifically stated otherwise, free shipping does not guarantee faster delivery.
6. Cash on Delivery Orders
Where Cash on Delivery (COD) is available, customers may be required to provide a valid mobile number and accurate delivery information.
We may contact customers to confirm COD orders before dispatch. Customers are requested to accept the parcel when it arrives.
Repeated refusal of COD orders, incorrect delivery information, or failure to accept previously confirmed orders may affect eligibility for future COD purchases.
7. Tracking Your Order
After dispatch, tracking information may be provided through email, SMS, WhatsApp, or other available communication methods.
Customers can use the tracking information to monitor the shipment's progress.
Please note that tracking information may take some time to become active after the parcel has been handed over to the courier company.
If tracking information does not update for a reasonable period, customers may contact our support team for assistance.
8. Accurate Shipping Information
Customers are responsible for providing complete and accurate delivery information at checkout.
Please carefully check:
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Full name
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House or building number
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Street/locality
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Village or town
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District
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State
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PIN code
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Mobile number
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Any useful landmark
trendivamart.com is not responsible for delivery failures caused by incorrect, incomplete, or outdated information supplied by the customer.
If an order has not yet been dispatched, customers may contact us as soon as possible to request an address correction. We cannot guarantee that address changes will be possible after dispatch.
9. Delayed Deliveries
Although we work to meet the estimated delivery timeframe, delays can occasionally occur.
Possible reasons include:
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Heavy order volume
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Courier network issues
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Weather conditions
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Natural disasters
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Transportation problems
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Public holidays
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Strikes or service interruptions
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Incorrect address information
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Remote delivery locations
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Regulatory or operational restrictions
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Other circumstances outside our control
A delivery delay does not automatically qualify an order for cancellation or compensation.
If a shipment is significantly delayed, customers may contact our support team so that we can check the available shipment information with the courier.
10. Delivery Attempts
Courier partners generally make delivery attempts according to their operational procedures.
Customers should ensure that someone is available at the provided delivery address to receive the parcel.
If delivery cannot be completed because nobody is available, the address is incorrect, the customer cannot be contacted, or the parcel is refused, the courier may make another attempt or return the shipment to the sender.
Additional charges may apply in certain circumstances if a shipment needs to be re-dispatched.
11. Damaged Packages
Customers are encouraged to inspect the outer packaging when receiving an order.
If a package appears seriously damaged, opened, torn, or tampered with, customers should notify the delivery personnel where possible and contact trendivamart.com as soon as possible.
For damaged or defective product claims, customers may be required to provide clear photographs or videos showing:
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The outer packaging
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Shipping label
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Product packaging
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Product condition
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Visible damage or defect
This information helps us investigate the issue with the courier or relevant supplier.
12. Wrong or Missing Items
If you receive an item different from what you ordered or discover that an expected item is missing from your package, please contact us promptly.
We may request:
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Order number
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Product details
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Photographs of the received product
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Packaging photographs
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Shipping label photographs
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Unboxing video, where available
After reviewing the claim, we may provide an appropriate resolution according to our return and refund terms.
13. Lost Shipments
If a shipment appears to be lost during transit, we will coordinate with the relevant courier or logistics partner to investigate the shipment status.
Customers should contact us if the tracking status indicates an unusual issue or if the estimated delivery period has passed significantly without delivery.
Resolution may depend on the courier investigation and applicable return/refund procedures.
14. Undelivered and Returned Shipments
A parcel may be returned to us when:
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The customer refuses delivery
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The address is incorrect or incomplete
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The customer is unavailable after repeated delivery attempts
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The PIN code is not serviceable
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The phone number is unreachable
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The courier cannot access the delivery location
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Other delivery-related issues occur
If an order is returned to us, customers may contact our support team regarding the available options.
For certain cases, re-shipping may require payment of applicable shipping charges.
15. Shipping During Sales and Festivals
During major sales, festive seasons, holidays, and promotional campaigns, order volumes can increase substantially.
As a result, processing and delivery may take longer than normal.
We appreciate customers' patience during high-demand periods and recommend placing time-sensitive orders in advance.
16. Product-Specific Shipping Conditions
Some electronics products may have special packaging, handling, transportation, or courier requirements.
Products containing batteries or other components subject to transportation restrictions may have limited shipping options depending on the courier's policies.
In such cases, delivery timelines may vary.
17. International Shipping
Unless specifically stated on the website, trendivamart.com currently focuses on deliveries within India.
International shipping is not guaranteed and may only be available if specifically offered for a particular product or order.
Where international shipping is offered, applicable customs duties, taxes, import charges, or other government fees may be the responsibility of the customer unless otherwise stated.
18. Communication Regarding Orders
We may contact customers using the phone number, email address, or other contact details provided during checkout.
Communication may include:
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Order confirmation
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COD verification
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Dispatch notification
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Tracking information
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Delivery updates
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Address clarification
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Customer support
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Other information necessary to process the order
Customers should ensure their contact information remains accurate.
19. Changes to This Shipping Policy
trendivamart.com reserves the right to update or modify this Shipping Policy when necessary.
Changes may be made because of changes in courier services, business operations, legal requirements, delivery coverage, or other circumstances.
The updated version will be published on this page with the revised effective date.
20. Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact us.
trendivamart.com
Email: trendivamart939@gmail.com
Phone: 9749166939
Address: PASCHIM BAUKHOLA, CHANDIBARI, MINAKHAN, NORTH 24 PARGANAS, West Bengal – 743502
Business: Electronics
GSTIN: 19IHKPM0554C1Z9
We are committed to providing a smooth and transparent delivery experience and will make reasonable efforts to assist customers with shipping-related concerns.