Terms of service

Effective Date: August 12, 2026

Welcome to trendivamart.com. These Terms of Service govern your access to and use of our website, products, services, and related features. By visiting our website, browsing products, placing an order, or using any service provided through our website, you agree to these Terms of Service. Please read them carefully before using our website.

1. Business Information

Website: trendivamart.com
Business Email: trendivamart939@gmail.com
Phone: 9749166939
Business Address: PASCHIM BAUKHOLA, CHANDIBARI, MINAKHAN, NORTH 24 PARGANAS, West Bengal – 743502, India
Business Category: Electronics
GSTIN: 19IHKPM0554C1Z9

Throughout these Terms, the words “we,” “us,” “our,” and “TrendivaMart” refer to the operator of trendivamart.com. The terms “you,” “customer,” and “user” refer to any person accessing or using our website.

2. Acceptance of Terms

By accessing trendivamart.com, you confirm that you have read, understood, and agreed to these Terms of Service and our other applicable policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these terms, please do not use our website or place an order.

We reserve the right to update, modify, or replace these Terms at any time. Changes will become effective when posted on this page. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

3. Eligibility

You must provide accurate information when using our website or placing an order. By using trendivamart.com, you represent that the information you provide is truthful, complete, and current.

Customers should have the legal capacity to enter into a purchase agreement under applicable law. If you are purchasing on behalf of another person or organization, you confirm that you have appropriate authority to do so.

4. Products and Services

TrendivaMart operates as an online electronics store offering electronic products, gadgets, accessories, and related merchandise.

We make reasonable efforts to ensure that product names, descriptions, specifications, images, prices, and availability displayed on the website are accurate. However, minor differences may occur due to:

  • Screen and display settings

  • Product photography and lighting

  • Manufacturer packaging changes

  • Product model revisions

  • Typographical or technical errors

  • Availability changes

Product images may be used for illustration and may not always represent the exact packaging received.

5. Product Availability

All products are subject to availability. Adding an item to your shopping cart does not guarantee that the product will remain available until checkout or delivery.

We reserve the right to limit quantities, discontinue products, or remove products from our website without prior notice.

If an ordered product becomes unavailable, we may contact you regarding available alternatives, cancellation, or refund, as applicable.

6. Pricing

All product prices displayed on trendivamart.com are subject to change without prior notice.

We make reasonable efforts to maintain accurate pricing. However, if an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, cancel an affected order.

Applicable taxes, shipping charges, discounts, and other costs will be displayed where relevant during the purchase process.

Promotional prices and discount offers may have additional conditions, validity periods, or quantity restrictions.

7. Orders

When you place an order, you are making a request to purchase the selected products at the displayed price and according to these Terms.

After receiving your order, we may send an order confirmation through email, SMS, WhatsApp, phone, or another available communication method.

An order confirmation does not necessarily guarantee final acceptance of the order. We reserve the right to verify customer information and order details before processing.

We may cancel an order for reasons including:

  • Product unavailability

  • Incorrect pricing

  • Incomplete or inaccurate customer information

  • Suspected fraudulent activity

  • Delivery restrictions

  • Repeated failed delivery attempts

  • Customer refusal to accept a legitimate shipment

  • Other operational or legal reasons

If payment has already been collected for an order that we cancel, an applicable refund will be processed according to our refund procedures.

8. Customer Information

When placing an order, you may be required to provide information such as:

  • Full name

  • Delivery address

  • Mobile number

  • Email address

  • Billing information

  • Payment information where applicable

You agree to provide accurate and complete information. TrendivaMart is not responsible for delivery problems resulting from incorrect or incomplete information supplied by the customer.

If you need to correct an order detail, contact us as soon as possible after placing the order. We cannot guarantee that changes can be made once an order has been processed or dispatched.

9. Cash on Delivery

Where Cash on Delivery (“COD”) is available, customers may be required to provide a valid mobile number and delivery information for order verification.

We may contact customers to verify COD orders before dispatch. An order may be cancelled if the customer cannot be reached or does not confirm the order when verification is required.

Customers selecting COD agree to accept and pay for the order at the time of delivery.

Repeated refusal of COD orders, false orders, or intentionally incorrect contact information may result in restrictions on future COD purchases.

10. Online Payments

Where online payment options are available, payments may be processed through third-party payment service providers.

TrendivaMart does not generally store complete card information on its own servers. Payment information may be handled by the relevant payment provider according to its terms and privacy practices.

Customers should ensure that payment information entered during checkout is accurate.

11. Shipping and Delivery

We aim to process and dispatch orders within the timeframe communicated on the website or during checkout.

Delivery times may vary depending on:

  • Destination

  • Courier availability

  • Product availability

  • Weather conditions

  • Public holidays

  • Regional restrictions

  • Logistics delays

  • Unforeseen circumstances

A delivery estimate is not a guaranteed delivery date unless expressly stated otherwise.

Once an order has been handed over to a courier, delays caused by the courier or circumstances beyond our reasonable control may occur.

Customers are responsible for providing a complete and accessible delivery address and an active contact number.

12. Delivery Attempts

Customers should remain available to receive their orders or provide appropriate instructions to the delivery partner.

If a customer is unavailable during delivery, the courier may make additional attempts according to its procedures.

Repeated failed delivery attempts, refusal to accept the shipment, or incorrect address information may result in cancellation or return of the shipment.

Additional charges or restrictions may apply where permitted by our applicable policies.

13. Returns and Refunds

Returns, replacements, exchanges, and refunds are governed by our applicable Return & Refund Policy.

Customers should review that policy before placing an order.

Where a return is approved, products may need to satisfy specified conditions, such as being unused, complete, and accompanied by original accessories, packaging, invoices, or other required materials.

Certain products may not be eligible for return due to hygiene, safety, warranty, software, consumable, or other applicable restrictions.

Refund processing times may depend on the original payment method and the relevant payment provider or financial institution.

14. Damaged or Incorrect Products

Customers should inspect the package and product upon delivery where reasonably possible.

If you receive a damaged, defective, incomplete, or incorrect product, contact TrendivaMart promptly with the relevant order details and supporting photographs or videos where requested.

We may investigate the issue before approving a replacement, return, refund, or other appropriate resolution.

Do not discard the original packaging or accessories until the issue has been resolved, as they may be required for verification or return processing.

15. Manufacturer Warranty

Where a product includes a manufacturer warranty, warranty claims may be subject to the manufacturer's specific terms and conditions.

TrendivaMart does not provide a warranty beyond what is expressly stated for the particular product.

Warranty coverage may exclude damage caused by misuse, accidental damage, unauthorized modification, improper installation, liquid damage, physical damage, normal wear and tear, or other exclusions specified by the manufacturer.

Customers should follow the manufacturer's instructions and safety guidelines.

16. Website Use

You agree to use trendivamart.com only for lawful purposes.

You must not:

  • Use the website for fraudulent purposes

  • Attempt to gain unauthorized access

  • Interfere with website security

  • Upload malicious code

  • Scrape or copy website content without permission

  • Misrepresent your identity

  • Place fraudulent or abusive orders

  • Attempt to disrupt website operations

  • Use automated systems in a manner that harms the website

  • Violate applicable laws or regulations

We may restrict or terminate access to users who violate these Terms.

17. Intellectual Property

All website content, including logos, brand names, text, graphics, photographs, product descriptions, page layouts, icons, designs, and other materials, may be protected by applicable intellectual property laws.

The TrendivaMart name, logo, and website materials may not be copied, reproduced, modified, distributed, or commercially exploited without appropriate authorization.

Product names, trademarks, logos, and images belonging to third-party manufacturers remain the property of their respective owners.

18. Third-Party Services

Our website may use third-party services, including payment processors, logistics providers, analytics providers, technology providers, and other service partners.

Third-party services may have their own terms and privacy policies. Your use of such services may be subject to those third-party terms.

TrendivaMart is not responsible for the independent policies or practices of third-party service providers beyond matters within our reasonable control.

19. External Links

Our website may occasionally contain links to third-party websites or services.

These links may be provided for convenience. We do not necessarily endorse or control third-party websites and are not responsible for their content, availability, security, or privacy practices.

Users should review the terms and policies of third-party websites before using them.

20. Promotions and Discounts

Promotional campaigns, coupons, discount codes, free shipping offers, and other special offers may be subject to specific conditions.

Unless expressly stated otherwise:

  • Offers cannot be exchanged for cash.

  • Promotional offers may have expiration dates.

  • Some products may be excluded.

  • One or more promotional codes may not be combined.

  • Offers may be limited to specified customers or quantities.

TrendivaMart reserves the right to modify or discontinue promotional offers where permitted by applicable law.

21. User Reviews and Feedback

If you submit a review, comment, suggestion, photograph, or other feedback to TrendivaMart, you agree that the content should not be unlawful, misleading, defamatory, abusive, obscene, threatening, or infringing upon another person's rights.

You should not submit confidential or sensitive personal information in public reviews.

We reserve the right to remove content that violates our policies or applicable law.

22. Privacy

Your use of trendivamart.com may involve the collection and processing of personal information necessary to operate our store, process orders, provide customer support, and fulfill legal or business requirements.

Please review our Privacy Policy for information about how customer information is handled.

23. Limitation of Liability

To the extent permitted by applicable law, TrendivaMart will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or products.

We are also not responsible for delays or failures caused by circumstances outside our reasonable control, including natural disasters, transportation disruptions, network failures, governmental restrictions, strikes, courier delays, or other force majeure events.

Nothing in these Terms is intended to exclude or limit rights or protections that cannot legally be excluded or limited under applicable law.

24. Disclaimer

The website and its content are provided for general commercial and informational purposes.

While we make reasonable efforts to maintain accurate information, we do not guarantee that every website page, product description, price, image, specification, or availability status will always be completely free from errors.

We reserve the right to correct errors and update information whenever necessary.

25. Indemnification

To the extent permitted by law, you agree to indemnify and hold TrendivaMart and its representatives harmless from claims, losses, liabilities, damages, or expenses arising from your unlawful use of the website, violation of these Terms, fraudulent activities, or infringement of another person's rights.

26. Suspension or Termination

We may suspend, restrict, or terminate your access to trendivamart.com if we reasonably believe that you have violated these Terms, engaged in fraudulent activity, abused our services, or created a security or operational risk.

Termination does not affect obligations that arose before termination.

27. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our business, website, services, legal requirements, or operational procedures.

The updated version will be posted on this page with a revised effective date. Customers are encouraged to review this page periodically.

28. Governing Law

These Terms of Service shall be interpreted in accordance with the applicable laws of India.

Any dispute relating to the website, products, orders, or these Terms shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the business location, subject to applicable law.

29. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the extent necessary, while the remaining provisions will continue to apply.

30. Entire Agreement

These Terms, together with our applicable website policies and any specific terms presented during checkout, constitute the applicable agreement governing your use of TrendivaMart's website and services.

31. Contact Us

If you have questions about these Terms of Service, orders, products, returns, payments, or other matters, please contact us:

TrendivaMart
Website: trendivamart.com
Email: trendivamart939@gmail.com
Phone: 9749166939
Address: PASCHIM BAUKHOLA, CHANDIBARI, MINAKHAN, NORTH 24 PARGANAS, West Bengal – 743502, India
Business Category: Electronics
GSTIN: 19IHKPM0554C1Z9

By using trendivamart.com or placing an order through our website, you acknowledge that you have read and agreed to these Terms of Service.